Privacy Policy

This Privacy Policy explains how slotsofvegas, operating via slotsofvegaz.com, collects, uses, and protects your personal information when you access our services. It applies to all players, website visitors, and individuals interacting with our platform in Australia. This policy is effective from 1 January 2025.

Who We Are

OBSERVE: The operator of slotsofvegas is Primrose Media Limited, referenced in licensing data, however, legal address and registration details require further verification due to limited public domain transparency. Contact with the data protection officer (DPO) or data protection department is supported via email channels.

• Legal Entity: Primrose Media Limited (purportedly registered in Anjouan, Union of Comoros; see licensing note).
• Brand & Platform: slotsofvegas, exclusively through slotsofvegaz.com.
• Contact for Data Protection:
  • Email (Support): [email protected]
  • Email (General): [email protected]
• DPO/Responsible Person: Hayley Johnson (Data Protection Contact)
• Registration/Licensing: Internet Gaming license, Anjouan, Union of Comoros (license validity to 31 December 2025; note: not a recognized gaming license for AU, see regulatory limitations below).

Regulatory note: While slotsofvegaz.com operates internationally, Australian player data is managed in accordance with Australian privacy laws (Privacy Act 1988 (Cth) and Australian Privacy Principles), and international compliance standards where applicable.

What Personal Data We Collect

OBSERVE: slotsofvegas collects various categories of personal and technical data required for lawful operation, contractual fulfillment, and regulatory obligations. EXPAND: Data collected is consistent with common industry practices and reflects both explicit and implicit requirements for account setup, transactional processing, and platform analytics. REFLECT: Users are informed of the following data categories collected when using slotsofvegaz.com:

• Personal Identification Data: Full name, date of birth, nationality, residential address, e-mail address, and phone number.
• Account & Transaction Data: Username, password (hashed), account history, payment account details, deposit/withdrawal records, and bets.
• Technical & Device Data: IP address, browser type, operating system, device identifiers, location data (when permitted), and log files.
• Behavioral Data: Gaming activity, gaming preferences, session times, betting history, click and navigation records.
• Payment Data: Credit/debit card information (tokenized), e-wallet IDs, transaction references, bank account data where applicable.
• Cookies & Tracking Technologies: Session cookies, persistent cookies, and third-party analytical/ad tracking cookies. See dedicated "Cookies & Tracking Technologies" section.
• Correspondence Data: Customer support interactions, e-mail communications, and complaint submissions.

Provision of certain data is mandatory for regulatory and contractual purposes. Where required by AU law, user consent will be explicitly obtained before collecting sensitive data.

Legal Basis for Processing

OBSERVE: AU privacy law (Privacy Act 1988) and industry standards require all data processing to be grounded on lawful bases. EXPAND: slotsofvegas ensures data is processed only for legitimate purposes, consistent with user consent, contract necessity, legal obligations, and operational interests. REFLECT: The following legal grounds apply:

• User Consent: Processing based on your explicit consent for marketing, analytics, or non-essential data collection. Consent can be withdrawn at any time.
• Contractual Necessity: Data processing required to create and manage your account, authenticate your identity, process transactions, enable gameplay, and fulfill other user agreements.
• Legal Obligations: slotsofvegas is legally required to undertake identity verification (KYC), anti-money laundering (AML) checks, transaction reporting, and cooperation with regulatory authorities. Data is processed to comply with these obligations, especially for AU-based users.
• Legitimate Interests: Processing necessary for fraud detection, security maintenance, platform analytics, customer support, and improvements to services. These interests are balanced against user privacy and subject to opt-out where legally permitted.

Where data processing is required by AU law, such as AML/CTF Act 2006, explicit compliance measures are applied.

Purpose of Processing

OBSERVE: slotsofvegas uses personal data strictly for defined and lawful purposes. EXPAND: Purposes reflect industry best practice and regulatory mandates. REFLECT: Data is processed for the following key purposes:

• Account and Service Provision: Creating and managing user accounts, enabling secure access, verifying identity, and operating gaming services.
• Payment Processing: Facilitating secure transactions (deposits, withdrawals), complying with AML/CTF regulations.
• Improvement of Services: Analyzing usage trends, optimizing platform features, personalizing gaming offers, and enhancing player experience.
• Marketing Communications: Sending promotional materials and service updates with opt-in consent, consistent with AU Spam Act and privacy principles.
• Customer Support and Dispute Resolution: Managing support queries, complaints, and ensuring fair dispute handling procedures.
• Fraud Prevention and Security: Detecting, investigating, and mitigating suspicious activities and safeguarding platform integrity.
• Regulatory Compliance: Meeting obligations under AU and international gaming and data protection regulations, including KYC/AML requirements and lawful requests from authorities.

Personal data is never used for automated decision-making with legal or significant effects unless specifically notified and consented.

Disclosure & Sharing

OBSERVE: Data disclosure strictly follows AU legal mandates and only occurs for identifiable operational purposes. EXPAND: Data may be shared under the following circumstances, each subject to appropriate safeguards and only for legitimate functioning, regulatory obligations, or with user consent. REFLECT:

• Payment Processors & Financial Partners: For processing payments, withdrawals, and account verification. Only necessary payment data is shared, using PCI DSS-compliant channels.
• Authorized Service Providers: Third-party vendors providing IT support, analytics, security, hosting, or communications services under strict confidentiality agreements.
• Regulatory Bodies: Disclosure to AU and international regulatory authorities where required to comply with statutory obligations or investigations (e.g., AUSTRAC, other relevant authorities).
• Affiliates and Group Companies: Limited sharing within the Virtual Casino Group, exclusively for the purposes defined in this Policy (Raging Bull Casino, Ruby Slots, Dreams Casino, Palace of Chance), always subject to data protection standards.
• Advertising Networks: With explicit, informed user consent, data may be shared with third-party advertising partners for marketing and analytics purposes; users may withdraw such consent at any time.
• Legal and Commercial Transactions: In the event of a sale, merger, or acquisition, data may be transferred as permitted under AU law and this Policy, with notification provided where required.

No data is sold to third parties. All sharing is subject to due diligence, data processing agreements, and privacy protections as mandated by the Privacy Act 1988 (Cth).

International Transfers

OBSERVE: Given slotsofvegaz.com's operational footprint (including data processing in Costa Rica and Comoros), user data may be transferred or accessed outside Australia. EXPAND: International transfers are managed under strict legal controls to preserve user rights and privacy. REFLECT:

• Destinations: Data may be transferred to the European Economic Area (EEA), Costa Rica (operational hub), and Anjouan, Union of Comoros (legal registration). Some locations may not have equivalent data protection laws as Australia.
• Protection Measures: slotsofvegas adopts industry-standard safeguards, including:
  • Standard Contractual Clauses (SCCs) ensuring contractual data protection commitments for international transfers.
  • Due diligence of overseas processors and ongoing compliance reviews.
  • Contractual requirements for third parties to maintain data security and confidentiality at or above Australian privacy standards.
  • User data transferred only as necessary and always subject to monitoring and access restrictions.

Regional Compliance Note: Where data is held or processed offshore, slotsofvegas remains responsible for ensuring compliance with the Australian Privacy Principles and the Privacy Act 1988 (Cth), including notification obligations upon unauthorized disclosure overseas.

Data Retention

OBSERVE: slotsofvegas maintains data retention policies in line with AU legal standards and operational needs. EXPAND: Retention periods are minimized consistent with legal, accounting, and regulatory requirements and legitimate business purposes. REFLECT:

• Account & Transaction Data: Retained for no longer than five (5) years from account closure or last activity, unless legal or regulatory obligations require longer retention.
• AML & KYC Records: Minimum five-year retention as required by the AML/CTF Act 2006 (Cth) and other applicable regulations.
• Marketing Consent: Retained only while consent is valid and deleted upon withdrawal or after a maximum of two (2) years of inactivity.
• Technical/Analytical Data: Anonymized and aggregated as soon as feasible; raw logs held for security up to twenty-four (24) months.
• Deletion Criteria: Personal data is deleted or irreversibly anonymized upon:
  • User request under the rights described in this policy (subject to legal exceptions);
  • Fulfillment of the purpose for collection;
  • Expiration of applicable retention period.

If deletion is not technically feasible, data will be securely archived and access restricted in accordance with legal hold requirements.

Your Rights

OBSERVE: slotsofvegas is committed to ensuring all user rights under the Australian Privacy Principles and industry norms. EXPAND: Users have the following actionable rights over their personal data collected via slotsofvegaz.com. REFLECT:

• Access: Request full disclosure of your personal data held by slotsofvegas, including sources and processing purpose.
• Correction: Request corrections or updates to any inaccurate or incomplete data.
• Deletion ("Right to Erasure"): Request removal of personal data where no longer required, with exceptions for statutory retention.
• Restriction: Request temporary restriction on processing, for example, during objection investigations or accuracy disputes.
• Objection to Processing: Object to direct marketing or other processing activities where permitted by law.
• Data Portability: Request a copy of your personal data in a structured and commonly used electronic format, where feasible.
• Withdrawal of Consent: Withdraw consent for marketing or non-essential processing at any time without affecting lawfulness of prior processing.

To exercise your rights, contact us directly at [email protected] or [email protected]. Additional identity verification may be required for your security.

Cookies & Tracking Technologies

OBSERVE: slotsofvegas uses cookies and related tracking technologies on slotsofvegaz.com for functionality, security and analytics. EXPAND: Cookies may be stored on your device by slotsofvegas or authorized third parties. REFLECT:

• Session Cookies: Temporary cookies ensuring platform performance, authentication, and secure navigation (deleted after browser closure).
• Persistent Cookies: Stored on users' devices for a defined period or until manually deleted, enabling personalized experience, remembering preferences and login details.
• Third-Party Cookies: Set by analytics (e.g., Google Analytics), advertising, and affiliate tracking partners for analytics, marketing and performance monitoring.

Purposes:

• Essential platform functionality and security
• Performance analytics and user flow optimization
• Advertising targeting (opt-in only, per AU Spam Act and user consent)

Cookie Management: You may manage or disable cookies through your browser's settings menu or, where available, via platform-specific controls in your account panel. Disabling essential cookies may affect platform usability, security, or access to certain features.

Further information is provided in our detailed Cookies Policy, available on slotsofvegaz.com.

Data Security

OBSERVE: slotsofvegas implements industry-standard security measures to protect your personal data against unauthorized access, misuse, loss, or alteration. EXPAND: Security is managed both technologically and organizationally, incorporating ongoing monitoring and continuous improvement. REFLECT:

• Encryption & Transmission Security: All sensitive data, including payment data, is transmitted using SSL/TLS encryption. Critical data is stored in encrypted form where feasible.
• Access Controls: Access to personal information is limited to authorized staff, subject to strict role-based permissions and multi-factor authentication.
• Physical & Technical Safeguards: Secure hosting environments, regular vulnerability assessments, up-to-date firewalls, and anti-malware solutions.
• Operational Protocols: Regular system audits, incident response mechanisms, and business continuity plans.
• Staff Training & Confidentiality: Ongoing privacy and security training for all staff, including mandatory confidentiality undertakings for personnel with data access.

Complaints & Contacts

OBSERVE: Users may submit data protection inquiries or complaints directly for prompt resolution. EXPAND: slotsofvegas provides direct contact points and adheres to structured complaint procedures. REFLECT:

• Data Protection Contact (DPO): Hayley Johnson
• Support E-mail: [email protected]
• General Inquiries: [email protected]

1. Initial Contact: Submit your request or complaint by e-mail, including your contact details and a detailed description of your concern or inquiry.
2. Investigation: slotsofvegas will acknowledge your complaint and investigate promptly, seeking to resolve within thirty (30) calendar days unless the complexity demands further review (with updates provided).
3. Escalation: If dissatisfied with the outcome, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) or a relevant local data protection authority.

Note: Your privacy concerns are taken seriously. slotsofvegas is committed to transparent communication, prompt rectification of issues, and, where needed, independent oversight by Australian regulators.

Updates

OBSERVE: Privacy policy content is maintained in line with evolving legal requirements and operational changes. EXPAND: All substantive amendments will be communicated transparently and in advance where required by law. REFLECT:

• Notification: Policy updates will be posted prominently on slotsofvegaz.com, with revision highlights accessible for user review.
• User Communication: In case of material changes, registered users will be notified by e-mail or via platform inbox messages.
• Review Date: This Privacy Policy was last reviewed and updated on 1 January 2025.

We encourage all users to review this policy periodically. Continued use of slotsofvegaz.com following any changes constitutes acceptance of the revised terms.